Junior IT Support Technician

We are looking for an enthusiastic and motivated Junior IT Support Technician, to join our dynamic IT team.

This role involves providing essential first-level and second-level IT support, managing IT assets, and ensuring the smooth operation of our IT systems. The ideal candidate will be a tech-savvy individual with excellent communication skills, ready to handle a variety of IT tasks. Reporting directly to the IT Manager, you will serve as the first point of contact for technical issues, ensuring prompt resolution and appropriate escalation when necessary. Your efforts will be vital in maintaining optimal system performance and achieving high levels of user satisfaction

Responsibilities include troubleshooting, managing IT inventory, and supporting the onboarding and offboarding of employees. This position offers a great opportunity to grow in a fast-paced environment, where you will play a key role in maintaining our IT infrastructure.

Responsibilities

• Provide 1^st/2^nd level IT Support to employees (onsite/remote)
• Troubleshoot hardware and software problems efficiently
• Perform onboardings/offboarding’s of employees
• Create and maintain IT documentation
• Assist with the deployment of new applications and systems
• Prioritize and handle multiple issues simultaneously
• Managing an issue tracking system and reporting on issue resolution SLAs

Requirements and skills

• Tech-savvy and comfortable with modern office productivity tools
• Pleasant and patient communicator
• Great communication skills, both written and verbal
• Positive, problem-solving attitude
• Knowledge of help desk software and remote-control tools
• Office 365, basic networking skills, knowledge of Windows OS environments
• Ability to work independently and maintain customer satisfaction
• Experience as a Service Desk agent or IT Support Technician (Engineering or Architecture) preferable

HOW TO APPLY

If you would like to be considered for this position, please send us your CV and portfolio using the Contact Form below.